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Join our team: Project Officer

Can you help us take our team to the next level? Thanks to the National Lottery Community Fund, we are recruiting for a member of the team to join us for a 2 year fixed contract.

Location: Salford

Job type: Fixed term, Part-time

Salary: Full time equivalent (37.5 hrs): £23,010  per annum (prorata’d to: 20 hours year 1 = £11,292, 30 hours year 2 = £18,408)

We are seeking an ambitious and enthusiastic Project Officer to join us as we grow and take our organisation to the next level. We are looking for our Project Officer to work on a few different projects and areas of the business over the two years to help increase the capacity of our award-winning team. This includes helping to manage our Stork Support project by taking over the admin for our referrals service and working closely with our wraparound caseworker to identify families needing further help. In addition, you’ll be helping to increase our presence in the local communities of Manchester and Salford by working with food pantries and local venues to reach more families with affordable baby items. Later in the year we are also launching our sustainable Toy Hire service and our Project officer will be pivotal in shaping and developing what this looks like going forward.

About us

Visit from the Stork CIC supports families in Greater Manchester by giving them the tools and resources they need to give their children the best quality of life. Put simply; we are a safe space for parents to come to when they need help with anything. We provide practical support of ‘baby essentials’ plus sourcing toys, furniture and clothes, as well as information and advice in the postnatal period such as breastfeeding and emotional support through our peer support groups. We work with families in all sorts of situations; from families struggling on universal credit, parents living in temporary housing, those fleeing domestic violence and refugee and asylum seekers with no access to benefits.

No day is the same in our organisation – we are busy everyday running groups, organising events and providing our core service of baby essentials and peer support as well as growing our shop and trading income. Therefore our Project Officer will need to have great communication skills both online and in real life, be confident networking with professionals and parents alike and able to work alone and as part of a team.

We are based in the heart of Salford but now also work across the city of Manchester, so any local knowledge and passion about communities in the two cities would be very welcomed.

This role is part-time and flexible as standard – we are introducing a hybrid working environment which means every employee has the choice of where they work everyday of the week – whether that’s home, in the office or in your favourite coffee shop or community venue. This role is best worked within business hours Mon-Friday as it involves communicating with other professionals and visiting community venues, but can also be worked around other commitments as needed. Some Saturdays may be needed when we have community events on but any weekends worked will be given time off in the week.

The role is fixed term for 22 months – Thanks to National Lottery funding the hours will increase to 30 hours in year 2 (June 2022 – June 2023) with the intention to increase to full time or a job share and permanent opportunity for the right candidate (subject to other funding and performance reviews).

We are looking for the Project Officer to start as soon as possible and hit the ground running with ideas and passion to help families across Greater Manchester. We encourage diversity and welcome anyone from any background to apply.

What you’ll be doing

  • Processing referrals and develop working relationships with referral agencies via phone and emails.
  • Identifying clients needing wraparound support and work with the case work team to support them via completing an initial assessment.
  • Assisting the casework team with typing up case notes
  • Helping line manage and communicate with the volunteers for Stork Support
  • Developing two Stork Support drop-in hubs in North and Central Manchester
  • Working with food pantries to pilot our discounted baby essentials service in Manchester and Salford
  • Working with our graphic designer and Kickstart team to plan and produce content for social media to raise awareness of our services
  • Developing plans to continue and improve our Stork Support project in Little Hulton
  • Managing a stock budget and creating accurate records to show what we have spent
  • Seeking out suitable locations for our groups
  • Arranging stalls at community events including pop up shops
  • Learning other areas of the business under a personal development plan
  • Networking at events and representing the company professionally
  • Leading on plans to pilot our toy hire service for vulnerable families
  • Completing admin tasks as required

Skills, Experience and knowledge needed

  • Able to use Microsoft office and Google applications (e.g Word, Excel, Google Sheets, Google docs)
  • Not be turned off by spreadsheets or paperwork (We’d love for you to be excited by a spreadsheet or a good bit of writing!)
  • Have great levels of customer service and be able to engage with clients regarding sensitive subjects.
  • Have a good level of written and spoken English to be able to communicate effectively and clearly by email, telephone and social media to clients and other stakeholders.
  • Be able to use social media effectively to raise awareness about our services – including Facebook, Instagram, Twitter and Linkedin
  • Experience of working with vulnerable families, parents or children in a professional or voluntary capacity and an understanding of the processes involved in running services like ours.
  • Great time management skills and able to prioritise an ever-changing workload
  • Enthusiasm for learning and developing a career in the social enterprise sector
  • Able to work alone and autonomously when needed
  • Be confident networking in a professional capacity
  • Experience managing a budget
  • Be empathetic and understanding of situations families may find themselves in
  • Be okay working remotely at least one day a week under our hybrid working policy
  • Project management experience is desirable but not essential
  • A driving licence / own vehicle would be useful but not essential
  • Have understanding / experience of using WordPress (desirable)

Benefits of working for Visit from the Stork CIC

  • We are a Real Living Wage Employer, any hourly paid employees get at least £9.50 ph
  • Your birthday off (or day closest to it if it’s at the weekend!) and late start the day after
  • Cycle to work scheme
  • Flexible working as standard
  • Mental health friendly employer
  • Parent-friendly employer (we welcome office helpers of all ages)
  • Free drinks and snacks and a communal kitchen in our office
  • A day off to fundraise/ volunteer for another charitable organisation of your choice
  • Lunches and social afternoons/nights (now lockdown is over – yay!)
  • Training budget for every member of the team
  • Discount in our BOOBS Approved venues across Salford & Bury
  • Discount in our Stork Store shop on toys, games and books
  • Job satisfaction – you’ll always be appreciated by clients, colleagues and professionals

To apply, Please send your CV or a link to your Linkedin/Linktree and reasons why you think you’d make a great addition to our team to our CEO: kim@visitfromthestork.co.uk

Closing date: Tuesday 17th August

Interviews will take place at our offices in Salford week beginning 23rd August, or can be online if requested. The interview will involve completing a short online admin task. Reasonable adjustments can be requested for anyone with extra needs. We are looking for someone to be able to start at the beginning of September or just after.